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4.0
09.03.2010
Philip, HULL
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
We had a fantastic weekend and the lovely penthouse apartment was the icing on the cake. Our only gripe was being unable to only get 3 channels on our tv. The girls on the reception were vey friendly and helpful. Thanks
Response:
Thank you Mr Levitt for your prompt response to our feedback request, I hope you all had a safe and pleasant journey home on Monday. It is great to hear that you had a fantastic weekend and you liked your city centre 'Penthouse' experience! I must pass on apologies for the issues with the TV, this is a fault with the inbuilt freeview and is being addressed, I am only sorry that we were unable to resolve this during your stay. I will thank the girls on reception for the friendly and helpful service you received, this will be a great boost to Laura and Kim who were on duty and are the newest members of our team. We hope to welcome you back later in the year - there is a lot going on in the city this year so I am sure we will be able to tempt you back to our cultural city! Take care, Marie - GM
5.0
09.03.2010
Amy, Harrow Weald
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
I was so so happy with Premier Apartments - I wish i could live there! The staff were really friendly and helpful and the room was great. It was in a good location too
Response:
Thanks Amy for your lovely feedback, I am delighted that you wanted to stay longer and if you do ever want to move in I this can of course be arranged! We aim to offer a real 'home from home' and seems this was certainly the case in your experience. There is a very busy calender of events in Liverpool over the the rest of the year so plenty to do if you wish to return to our city, it would be a pleasure to welcome you back. Best wishes, Marie - GM
3.0
09.03.2010
Jackie, Cheadle
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response:
Dear Jackie, Many thanks for completing the feedback. Although there are no specific comments left it is evident that you were not entirely satisfied with standards of housekeeping and maintenance. I am aware that we have a problem with the shower unit in the apartment you occupied but it is for this reason that we are letting this as a 1 bedroom apartment as opposed to the two bedroom, two bathroom unit it should be. It do understand that this will have affected your opinion of our property but please be assured this is not the usual standard. I sincerely hope that you will give us the opportunity to accommodate you again should you return to Liverpool. Best wishes, Marie - GM
4.0
08.03.2010
Sarah, Gullane
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response:
Many thanks Sarah for choosing Premier Apartments as your base whilst visiting Liverpool and also for forwarding your feedback. I am pleased that you have scored us well and that you enjoyed your stay with us (and can see you added an extra night too so thank you for this as well!) Hope we will see you again soon, Marie - GM
5.0
08.03.2010
Rajeev, Stoke On Trent
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
We really enjoyed our stay. The staff were extremely helpful and kind to us the moment we entered the place. Will most certainly be staying again at the Liverpool premier apartments. Top tip,do take advantage of the chargeable late checkout,its extremely reasonable and allows you to checkout at 2pm,great for me. Thanks again everyone. Mr and Dr Sarin.
Response:
Dear Mr and Dr Sarin,
Thank you for your lovely feedback on your overnight stay with us and it was a pleasure to accommodate you all! I am pleased that you were made to feel so welcome as this is something we pride ourselves on (as does the city) and hope we will see you again, perhaps for a longer weekend break? we offer some excellent value deals on our website, keep an eye on the specials page!
I will ensure all the team see your feedback and will pass on your thanks. Best wishes, Marie - GM
5.0
08.03.2010
Stephanie, Northolt
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response:
Dear Stephanie, we appreciate you taking the time to forward your excellent feedback and I must thank you for choosing to stay with us here at Premier Apartments Liverpool. I can see that by booking on own site you took advantage of the reduced Advanced Purchase rate and were also selected for a free upgrade in return for direct booking - I hope that you liked the extra space in your 2 bedroom apartment! We hope to welcome you back in the near future and for best value break don't forget to book on our own website www.premierapartmentsliverpool.com. Thanks again, Marie - GM
3.0
08.03.2010
Kirsty , Glasgow
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Generally the apartment was excellent with high standard of decor and cleanliness throughout.
Points of improvement:
- Sound insulation is very poor.
- The microwave wasn't working.
- Shower leaked badly onto the bathroom floor.
Response:
Dear Kirsty,
Firstly thank you for staying with us again, I can see that this is your 3rd visit so I hope that this means we are meeting our aim of offering a real 'home from home'!
I have noted the issues in your last apartment, for which I apologise, and these are all being addressed with the maintenance department. I note that on this visit you were towards the front of the property closer to the road and have added to your profile for future bookings to allocate towards the back of the building which I feel will be a quieter option for you.
We hope to see you again very soon. Thanks again, Marie - GM
4.0
07.03.2010
Paul, Keighley
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
Overall experience was excellent, to give feed back:-showers could be more powerful, doors need closers on them, we were given a smoking appartment when we are all none smokers
Response:
Dear Mr Fletcher, thank you for taking the time to forward your comments and will of course take on your comments on board when we look at future improvements. I am sorry that we were unable to meet the request for a non-smoking apartment, this is rare and we do our best to ensure the apartments are fully aired. Additionally we use an electronic air freshening/neutralising device to minimise any discomfort should we have to allocate to a non-smoker.
We hope to welcome you back to our wonderful city later in the year and we will do our best to ensure every request is met should you return.
Best wishes, Marie - GM
5.0
04.03.2010
Benjamin, Rayleigh
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
I will look to book myself in at Premier Apartments before anywhere else next time I stay in Liverpool. I felt totally at home and was extremely comfortable. Many thanks, Ben Saveall
Response:
Many thanks Mr Saveall for your excellent feedback. We are delighted that we will be your first choice when you next return to Liverpool. I understand that this was your first stay in the city for business purposes and we will contact you in respect of our UK corporate rate offering should this be of any interest. Thank you again for choosing to book us, we hope to see you again soon. Best wishes, Marie - GM
5.0
04.03.2010
Marion, Glasgow
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments:
We had a great stay no complaints , great welcome, housekeeping 100% value for money all round a fantastic stay.We are back down working at the end of the month and have already pre booked our apartment again. Lookin forward to it already.
Response:
Hi Marion, I am gald you made it back home safely. Thanks for taking the time to post your review. I am glad that you all enjoyed your stay and found the apartment to be good value for money. I look forward to welcoming you back at the end of March, your apartment will be waiting for you! See you soon, Carolyn - Operations Executive
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